What should I do if my product stops working during use? Can I send it back for repair?

Q: What should I do if my product stops working during use? Can I send it back for repair?

A: Yes, absolutely. We are here to help. Follow these steps:

Troubleshooting first – We will guide you to use a test cable to determine whether the issue is with the camera head, the cable reel, or the control box.

Camera head failure – If the camera head is damaged, you can send it back to us for repair. You will be charged only for the replacement parts; no labor fee.

Cable reel failure – If the cable reel is broken, you can purchase a new connector head from us. We also provide a step‑by‑step connection tutorial video to help you replace it easily.

Control box failure – If the control box has an electrical issue, you can purchase a replacement circuit board and install it yourself. Installation instructions will be provided.

We offer affordable, practical repair solutions to keep your equipment working for years.